22 - 23 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Conference Day Two – Wednesday 23 January 2019

8:00 am - 9:00 am Registration and Morning Refreshment

9:00 am - 9:10 am Chairperson Opening Remarks

9:55 am - 10:25 am Driving Intelligent Customer Interactions Across Branch and Digital Banking

  • Leveraging intelligent automation for lean, reliable operations and unparalleled customer service
  • delivery
  • Facilitating advanced interactions and advisory services using chatbots at lower costs
  • Integrating automated services in simple banking transactions for improved efficiency at a mass level

9:10 am - 9:55 am Panel: Integrating Offline and Online Platforms for a Seamless Banking Experience

Mr Neelkant Rawal - Head of Digital Platform, HSBC
Mr Izzidin Abusalameh - Chief Operating Officer, United Arab Bank (UAB)
  • Using data strategically to address diverse customer needs and to invest in the right channels for  coherent banking experiences
  • Determining unique customer touch points to attract new and existing users across omnichannels
  • Creating synergies between offline and online channels to develop unified customer journeys 

Mr Neelkant Rawal

Head of Digital Platform


Mr Izzidin Abusalameh

Chief Operating Officer
United Arab Bank (UAB)

11:00 am - 12:30 pm Intelligent Automation Step-by-Step Clinic Discussion Groups:

The clinic is designed to give you strategies and tools to deal with your most pressing challenges in a more relaxing and intimate format. Delegates will get the opportunity to select two topics, each led by an expert, for a 40 minutes discussion. The roundtable discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a tailored experience.

10:25 am - 11:10 am Speed Networking and Morning Break


11:10 am - 12:30 pm Round-table A: Design Thinking to Formulate Customer-Centric Innovation


11:10 am - 12:30 pm Roundtable B: Fast-tracking Product Digitisation to Reinvent the Digital Portfolio


11:10 am - 12:30 pm Roundtable C: Using Conversational AI to Decode and Strengthen Clients’ Relationships


11:10 am - 12:30 pm Roundtable D: Optimising the Mobile User Experience

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm Driving Digital Banking Growth through Market and Customer Segmentation

  • Devising omnichannel offerings that capitalise on the unique strengths of your digital banking platforms
  • Identifying segments of customers and types of transactions for migration onto the digital channels
  • Aligning your digital banking products with customer profiles to ensure customer growth

2:00 pm - 2:30 pm Panel: Building Scalability, Agility and Innovation to Fast- Track Digital Banking Success

  • Modernising and building new digital banking systems to enable constant innovation in operations and customer outreach
  • Ensuring host value-add applications on your digital platforms to serve evolving customer needs
  • Developing enterprise intelligence using machine learning tools to foster cognitive banking for personalisation of products and services

2:45 pm - 3:15 pm Utilising Data Analytics to Identify Opportunities for Personalisation, Cross-Sell and Upsell across Channels

  • Recognising the strategic role of analytics to deliver targeted cross-sell and upsell offers
  • Improving your capability to deliver real-time, customised and highly contextualised digital marketing messages and promotions management
  • Utilising advanced analytics to measure leads and manage customers across multiple channels to spur business growth with new value-add services

3:15 pm - 3:45 pm Afternoon Networking Break

3:45 pm - 4:15 pm New Digital Marketing Strategies to Reinforce Customer Loyalty and Drive Sales

Mr Vipin Kalra - Chief Executive Officer, BankBazaar International
  • Segmenting your go-to market strategy by focusing on different demographics and customer types
  • Leveraging advanced analytics tools to design targeted adverts with highly-personalised solutions for customers
  • Taking advantage of social media as key engagement platforms to connect and establish continuous relationships with your customers

Mr Vipin Kalra

Chief Executive Officer
BankBazaar International

4:15 pm - 4:45 pm Reengineering Your Mobile Banking Applications to Drive Digital Products Uptake

Mr Prateek Goel - Head of Engineering – Mobile Platform, Citibank Singapore
  • Enhancing sales proposition with quick and easy product purchases, as well as rapid loan approvals through self-service applications
  • Strengthening your mobile app security via a unique single framework that authenticates both transactions and users
  • Enabling real-time analysis of customer spending patterns to proactively influence buying behaviour

Mr Prateek Goel

Head of Engineering – Mobile Platform
Citibank Singapore

4:45 pm - 5:15 pm Enabling Remote, Seamless and Secure Financial Transactions via a Personal Wealth Management Mobile App

Mr Raymond Chan - Managing Director, 9F International Business Company, Jiufu Financial Information Service Limited
  • Using biometric authentication for secured logins and transactions
  • Designing user-friendly interfaces with clear navigation
  • Capturing, storing and protecting user attributes for a seamless digital payment experience

Mr Raymond Chan

Managing Director, 9F International Business Company
Jiufu Financial Information Service Limited

5:15 pm - 5:15 pm Chairperson Closing Remarks & End of Day 2